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Managed IT Services

Managed IT Services

Alliance It®
The Smart Choice For Managing Your Network

What are Managed IT Services?

Managed services are defined as monitoring, maintaining, troubleshooting and upgrading your IT infrastructure remotely, or on-site, for maximum reliability. It is a proactive service model which focuses on preventing problems before they occur.

What is the Alliance IT® Managed Services Program?

Advanced Network Systems’ Alliance IT® Services Program is an exclusive combination of people, processes and technology that reduce the risk and costs of owning a network. It provides an array of essential IT services to small and medium-sized businesses and the right technology expertise to keep your network investments up and running and aligned with your business goals.

In short, we provide the same people, programs and procedures you would expect to have in a top level IT department – at a fraction of the price of building one in-house.

Executive
Support		 IT Strategy and Budgeting
Professional
Services
 Engineering Support Security Analysis and Support Engineering Support
Network
Support		 Server Monitoring and Management Workstation Management (Desktop or Mobile Wide Area Network Monitoring and Management Network Fix/Break Assistance

Does Alliance IT® Make Sense for My Business?

Before managed services, I never realized how many problems we actually had because we didn’t manage our network proactively. It’s amazing how much better things run now that it is in place; even when we do have a problem it’s a much quicker fix—saving us time and money. With managed services, we are all able to focus more on our work and a lot less on the network.
—Terry S. Howell
Core Knowledge Foundation

When considering the move to Alliance IT® services, the following set of questions should always be asked. If you answer “YES” to one or more of them, then your organization is ready for the program:

  1. Is your revenue stream tied to the operations of your network? 
  2. Does any C-level executive or highly-paid equivalent manager spend 10% or more of their time on network/systems issues?
  3. Does any other non-IT trained staff person spend more than 20% of their time on network/systems issues?
  4. Do you regularly experience the pain of unplanned downtime and the costly IT expenses that go along with them?
  5. Are there instances where customers must be told that they’ll have to wait because your system is down? 
  6. The last time you had a problem with your network, was your issue addressed within four hours or less? 
  7. Are your strategic business plans and decisions made with an underlying knowledge and confidence that your IT systems will support them?  

The rationale for using Alliance IT® services is clear. The key tangible benefits realized make it the obvious choice for growing small and medium-sized businesses:

How Does Alliance IT® Work?

Preventative and Proactive Services plus Incident Support. Each customized program we deliver provides a combination of proactive and reactive services. The proactive services provide regular, ongoing maintenance care for your network resources to ensure that they are secure and perform at their optimal level. We also assume the essential monitoring responsibilities that ensure you’re receiving the necessary alerts and strategic guidance before trouble in your network occurs. In addition, whenever an IT related issue or question arises, we are there for you with responsive assistance.

Flexible Service Options. Our Managed IT programs are a great fit for organizations that have some level of technical expertise on staff, as well as those who have none. In either instance, we fill the gaps; providing whatever technology capabilities you need, but currently lack.

Control. Your network assets belong to you. For a set price each month, our services help you make the most of them. The program is designed to have our engineers and technicians work hand-in-hand with you— to understand your needs and goals, then to execute the work that will best support your plans. Over time, we become an extension of your organization working transparently, behind the scenes, ensuring continual uptime and access to all of your important network resources.

More Productivity, Less Headaches. Our Managed IT services drastically cut the hidden costs of lost productivity and emergency service fees that come with recurring technology-related problems. We make it easy to have the network you need, without all the headaches. And, by minimizing the daily hassles involved with using technology, we help you stay better focused on what you care about most—your core, revenue-generating business activities.

Which Network Systems Does the Plan Cover?

What are Typical Plan Services Offered?

How Do We Move to the Alliance IT® Program?

The implementation of Alliance IT® services is a multi-phase process that migrates your IT operations to a proactive model over time.

Phase 1: Assessment

The assessment phase involves getting to know your business, its goals and needs. It also involves an in-depth technical audit of your network and systems to evaluate its overall health and capabilities. The results of this assessment are provided in a written report that describes both elements of risk and issues that impact performance. These findings are shared and reviewed with you, along with recommendations we have for achieving a stable, standardized “baseline” network.

Phase 2: Design and Implementation

The next phase involves the design and implementation of a network transition plan. Immediate steps are taken to address and resolve the highest priority issues including security vulnerabilities, problems with backup systems, configuration issues and developing system documentation. Other activities addressed in this phase revolve around the preparation of your network environment for true proactive management an ongoing basis.

Phase 3: Proactive Management

Once we have achieved stable, “baseline” network performance, ongoing management and maintenance issues are addressed during regularly scheduled visits or remote sessions. With a solid foundation in place, your Technical Services Team will then regularly monitor the status of tasks in progress, handle new tasks as well as manage priorities, scheduling, documentation and other needs you have. This would also be the time to consider system enhancements to support your current and future business goals. It is also an appropriate time for the transfer of knowledge and basic training, if you want it, for the right company staff person.

How Can I Get More Information on Alliance IT®?  

For more information regarding the Alliance IT® Services Program, please contact an Advanced Network Systems Account Representative.

See: Managed Services Brochure (pdf)