Support Services

Maintenance Support

As your technology advisor, we understand that the reliable operation of your systems is a key component in your organization’s success. To ensure that technology assets operate dependably and at peak performance, we strongly emphasize the importance of maintaining every system. Advanced Network Systems offers maintenance support plans, which go above and beyond the manufacturer’s standard warranty by providing prioritized remedial technical services, RMA coordination and ongoing, proactive maintenance support. Each plan is available on an annual, contractual basis. Your choice of a support plan should be based upon how important a system is to the operation of your organization (e.g., the nature of your business, your hours of operation, etc.) as well as the level of internal resources you have to devote to IT support.

Remedial Technical Support (Remote and Field Dispatch)

Advanced Network Systems’ Technical Assistance Center (TAC) is designed to provide our clients with all the technical resources required to effectively support the products they purchase. Our TAC is a convenient, centralized resource for resolving any technical issues which may arise over the life of your system. This includes troubleshooting, problem remediation or getting questions answered regarding system configuration and management.

Although technical questions, system administration and problem resolution can, in many instances, be handled via phone or remote on-line support, our TAC also dispatches qualified field engineers when on-site service at a client location is necessary.