Proactive and Reactive IT Support

We understand the critical role IT plays in day-to-day operations. We also know that when it comes to enabling employee productivity and supporting your business processes there’s no substitute for the reliable operation of your network. 

Our Technical Assistance Center (TAC) is designed to provide all the technical resources our clients need to effectively support the products they purchase. Access to help is available on a 24x7 basis, for those who need it. Technical support issues are handled by qualified engineers via phone, online, or field dispatches when on-site services at a client location is necessary. 

Proactive Technical Support | Contract Programs

We emphasize the importance of maintenance support for every system to ensure that your network runs dependably and at its highest level of performance. Proactive/preventative technical support services reduce the need for break/fix services and the expensive downtime that goes along with it.

Proactive technical support and prioritized remediation service are just a few features of our contractual programs, which free up IT staff for higher-level, strategic functions:

  • Managed Network Services provide customized monitoring, maintenance, remediation and system administration for your critical network resources and end users.

  • Maintenance Support Programs for phone systems, switches and outdoor wireless go beyond the manufacturer’s standard warranty by providing prioritized remediation, advanced product replacement, RMA coordination, and proactive support.

Reactive Technical Support

If you choose to use our TAC services on an “as needed” basis, you’ll have access to all the same expert support resources as our contracted support clients, but on a non-prioritized, time and materials basis.