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Managed Network Services for End Users

Managing and maintaining workstations can be a time consuming task for any IT department. Let your IT staff work on higher level projects, and leave the daily grind of computer maintenance and support to us. The fixed monthly fee per user means you can accurately predict your costs in advance. Our remote desktop monitoring software and maintenance services will keep your workstations up-to-date, reducing the loss of end user productivity.

In addition, when employees run into problems with their workstation hardware or software, our staff is available to help resolve their issues with fast, expert service. For a user who is down or stalled by an issue with their workstation, help is just a phone call, chat or email away.

Managed Network Services for End Users is available only as an add-on to the System Administration level of Managed Network Services for Network Resources. We offer two different levels of end user service:

Desktop Managed IT ServicesDesktop

Our basic managed workstation service uses software agents to monitor the performance and status of each covered desktop or laptop. To greatly reduce end user downtime, our technicians will keep workstations current – installing whitelisted patches, performing disk-related maintenance, and managing application patches. If any of our proactive maintenance activities cause the workstation to function improperly, we’ll provide the necessary support to fix the issue.

RECOMMEND FOR: ORGANIZATIONS WITH A BUSY IT STAFF
SERVICE DELIVERY: REMOTE & ON-SITE (IF NECESSARY)
PREREQUISITE: MANAGED NETWORK SERVICES FOR NETWORK RESOURCES AT THE SYSTEM ADMIN LEVEL

Help Desk Managed IT ServicesHelp Desk

Our premium managed workstation service provides all the monitoring and maintenance features of the Desktop level, plus the expert technical help your employees need, on demand. Our remote help desk is available during business hours or 24x7, and our team will work with your users until a solution is found. Because the little things can often prevent your employees from doing their jobs, our technicians also take care of the administrative IT functions you authorize. Our Help Desk supports desktops and laptops with Windows or Mac OSs, and popular applications for: office productivity suites, desktop operating systems, browsers, email, anti-virus, word processing, database, domains, desktop publishing, graphics, and more.

RECOMMEND FOR: ORGANIZATIONS WITH A BUSY IT STAFF, OR WITHOUT STAFF DEDICATED ONLY TO IT
SERVICE DELIVERY: REMOTE & ON-SITE (IF NECESSARY)
PREREQUISITE: MANAGED NETWORK SERVICES FOR NETWORK RESOURCES AT THE SYSTEM ADMIN LEVEL

Feature Summary

This table summarizes the features available for each level of our Managed Network Services for End Users.

Included Features*

Desktop1

Help Desk1, 2

Monitor & Alert
Antivirus Monitoring and Alerting3
Anti-Spyware Monitoring and Alerting3
Maintain
Disk Cleanup
Disk Defragmentation
OS Patch Management3
Application Patch Management3
Remediate
Remediation of Technical Issues Resulting from Scheduled Maintenance Activities3, 4
Troubleshooting and Remediation of Technical Issues NOT Resulting from Scheduled Maintenance Activities3, 4  
    Application Functionality3, 4  
    Access to Network Resources (e.g., printers, folders, servers)3, 4  
    Desktop Performance3, 4  
    Network Connectivity3, 4  
    End User Security Intervention3, 4  
System Administration
Changes to End User Workstations3, 4  
Changes to End User Network Settings4  
Report
Monthly Activity Summary  

* Features available only for the workstations you choose to have managed. Eligible OSs: Microsoft Windows and Apple Mac OSX. Exceptions apply based on age, condition, and manufacturer.
1 Available exclusively to our clients with the System Administration level of Managed Network Services for Network Resources.
2 Three Workstation Minimum per site.  Volume discount available. 3 Supported applications/operating systems only. Client must purchase manufacturer’s licenses and/or support contracts for each covered workstation and associated software. Installation or replacement of hardware or software not included. Upgrades to new versions of software/OS not included.
4 8am - 5pm ET, Monday - Friday, excluding holidays, OR 24x7x365.

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