We deliver reliable, high performance network resources that meet the day-to-day requirements of your business, whether you have an IT staff or not. Our intelligent remote monitoring tools and proactive back-office services provide expert, cost-effective IT management. The network resources we manage include systems that are critical to your operations and your employees’ productivity – physical and virtual servers, firewalls, SANs, switches/routers, and wireless controllers. We offer three distinct levels of our managed IT services for network resources:
Our most basic level of service. We utilize software agents to track and analyze your server activity around the clock. When a system we're monitoring indicates an issue, an alert is generated. Our team will notify your IT staff, so they can take the appropriate steps to correct the issue.
RECOMMEND FOR: ORGANIZATIONS WITH AN AVAILABLE IT STAFF | SERVICE DELIVERY: REMOTE ONLY
Our advanced level of service provides the same system monitoring available at the Alert level, but rather than handing off the alert to your IT staff, we automatically work to resolve it. In addition to system failure remediation, we perform proactive maintenance on your network resources – including system patching and updates – significantly reducing downtime and the need for many typical break/fix services.
RECOMMEND FOR: ORGANIZATIONS WITH A BUSY IT STAFF | SERVICE DELIVERY: REMOTE & ON-SITE (IF NECESSARY)
Our highest level of service includes all the monitoring, remediation and maintenance benefits of our Alert and Resolve levels, plus expert IT assistance when you need administrative changes made to your network resources. Administrative tasks – like maintenance of user accounts, permissions, admin passwords, folder directories – are included, giving you better control over these ongoing costs. Our experienced technicians will perform all monitoring, remediation, maintenance, and administrative tasks remotely at first, with additional resources as needed. Customizable support for End Users is available as an add-on.
RECOMMEND FOR: ORGANIZATIONS WITH A BUSY IT STAFF OR WITHOUT STAFF DEDICATED ONLY TO IT
SERVICE DELIVERY: REMOTE & ON-SITE (IF NECESSARY)
This table summarizes the features available for each level of our Managed Network Services for Network Resources.
|Monitor & Alert|
|24x7 Monitoring & Alert Notification||✓||✓||✓|
|Windows Server Process Monitoring||✓||✓||✓|
|Windows Server System Resource Monitoring||✓||✓||✓|
|Windows Server Log File Monitoring||✓||✓||✓|
|Windows Server Application Monitoring||✓||✓||✓|
|Monitoring for Other Network Devices||✓||✓||✓|
|Antivirus Service (Windows OS)1||✓||✓|
|Disk Cleanup (Windows OS)||✓||✓|
|Disk Defragmentation (Windows OS)||✓||✓|
|Microsoft Patch Management (Windows OS)1||✓||✓|
|Application Updates (Windows OS)1||✓||✓|
|Critical & Security patches (Non-Windows OS)1||✓||✓|
|ISP Connection Assurance||✓||✓|
|Windows Server Data Backup Monitoring, Maintenance & Notification1||✓||✓|
|Other Network Device Configuration Backup1||✓||✓|
|Security Vulnerability Scanning2||✓||✓|
|Network Resource Remediation1, 3||✓||✓|
|Third-party Service Provider Remediation3||✓||✓|
|Administrative Changes for Network Resources1, 3||✓|
|Permissions & File System Management1, 3||✓|
|User Account & Account Policy Management1, 3||✓|
|Folder Directories & Security Group Creation1, 3||✓|
|And more…1, 3||✓|
|Quarterly Performance Summary||✓|
|Quarterly Business Review||✓||✓|
|Monthly Activity Summary||✓||✓|
|Per-Incident Activity Summary||✓||✓|
* Features available only for the network resources you choose to have managed. Eligible devices: physical and virtual servers, firewalls, SANs, switches/routers, and wireless controllers. Exceptions apply based on age, condition, and manufacturer.
1 Supported applications/operating systems only. Client must purchase manufacturer’s licenses and/or support contracts for each covered network resource and associated software. Installation or replacement of hardware or software not included. Upgrades to new versions of software/OS not included.
2 Available at an additional cost.
3 7am – 7pm ET, Monday through Friday, excluding holidays.