800.639.6757

Managed Network Services for Network Resources

We deliver reliable, high performance network resources that meet the day-to-day requirements of your business, whether you have an IT staff or not. Our intelligent remote monitoring tools and proactive back-office services provide expert, cost-effective IT management. The network resources we manage include systems that are critical to your operations and your employees’ productivity – physical and virtual servers, firewalls, SANs, switches/routers, and wireless controllers. We offer three distinct levels of our managed IT services for network resources:

Alert Managed IT ServicesAlert 

Our most basic level of service. We utilize software agents to track and analyze your server activity around the clock. When a system we're monitoring indicates an issue, an alert is generated. Our team will notify your IT staff, so they can take the appropriate steps to correct the issue.

RECOMMEND FOR: ORGANIZATIONS WITH AN AVAILABLE IT STAFF  |  SERVICE DELIVERY: REMOTE ONLY

Alert Managed IT ServicesResolve

Our advanced level of service provides the same system monitoring available at the Alert level, but rather than handing off the alert to your IT staff, we automatically work to resolve it.  In addition to system failure remediation, we perform proactive maintenance on your network resources – including system patching and updates – significantly reducing downtime and the need for many typical break/fix services.

RECOMMEND FOR: ORGANIZATIONS WITH A BUSY IT STAFF  |  SERVICE DELIVERY: REMOTE & ON-SITE (IF NECESSARY)

Alert Managed IT ServicesSystem Administration

Our highest level of service includes all the monitoring, remediation and maintenance benefits of our Alert and Resolve levels, plus expert IT assistance when you need administrative changes made to your network resources. Administrative tasks – like maintenance of user accounts, permissions, admin passwords, folder directories – are included, giving you better control over these ongoing costs.  Our experienced technicians will perform all monitoring, remediation, maintenance, and administrative tasks remotely at first, with additional resources as needed. Customizable support for End Users is available as an add-on.

RECOMMEND FOR: ORGANIZATIONS WITH A BUSY IT STAFF OR WITHOUT STAFF DEDICATED ONLY TO IT
SERVICE DELIVERY: REMOTE & ON-SITE (IF NECESSARY)

Feature Summary

This table summarizes the features available for each level of our Managed Network Services for Network Resources.

Included Features*

Alert       

Resolve     

System Admin

Monitor & Alert
24x7 Monitoring & Alert Notification
    Windows Server Process Monitoring
    Windows Server System Resource Monitoring
    Windows Server Log File Monitoring
    Windows Server Application Monitoring
    Monitoring for Other Network Devices
Maintain
Antivirus Service (Windows OS)1  
Disk Cleanup (Windows OS)  
Disk Defragmentation (Windows OS)  
Microsoft Patch Management (Windows OS)1  
Application Updates (Windows OS)1  
Critical & Security patches (Non-Windows OS)1  
ISP Connection Assurance  
Failover Notification1  
Windows Server Data Backup Monitoring, Maintenance & Notification1  
Other Network Device Configuration Backup1  
Security Vulnerability Scanning2  
Remediate
Network Resource Remediation1, 3  
Third-party Service Provider Remediation3  
System Administration
Administrative Changes for Network Resources1, 3    
    Permissions & File System Management1, 3    
    User Account & Account Policy Management1, 3    
    Folder Directories & Security Group Creation1, 3    
    And more…1, 3    
Report
Quarterly Performance Summary    
Quarterly Business Review  
Monthly Activity Summary  
Per-Incident Activity Summary  

* Features available only for the network resources you choose to have managed. Eligible devices: physical and virtual servers, firewalls, SANs, switches/routers, and wireless controllers. Exceptions apply based on age, condition, and manufacturer.
1 Supported applications/operating systems only. Client must purchase manufacturer’s licenses and/or support contracts for each covered network resource and associated software. Installation or replacement of hardware or software not included. Upgrades to new versions of software/OS not included.
2 Available at an additional cost.
3 7am – 7pm ET, Monday through Friday, excluding holidays.

 

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