maintenance support programs
Did you realize that a standard manufacturer’s warranty typically provides hardware repair or replacement on a non-prioritized basis? And that the warranty repair and return process, under normal circumstances, can take days and sometimes even weeks? Our maintenance support programs are designed to augment a manufacturer’s warranty and are built around minimizing downtime. In addition to regularly scheduled proactive support, if your covered equipment fails, the plan provides responsive support including prioritized access to technical staff, product diagnostics, hardware decommissioning and advance replacements. Plan options of 7x24, 7x12, and 5x12 allow you to select the coverage hours that best fit the way you operate.
To get a better understanding of how network downtime financially affects your organization, check out our network downtime cost calculator.
Download an Overview (pdf) of how our NetWORKS® Maintenance Programs go above and beyond the manufacturer’s warranty. They effectively bridge the gaps with a high level of responsiveness and all the technical services needed to quickly restore a failed system and minimize costly downtime.
When you have “in house” resources but need help with a special technology project you can leverage our expertise to extend your own IT department. Need help with server migration and virtualization? Or, ready to move to a new Wi-Fi or business phone system? We have the right experts, in a broad range of technology specialties, that can manage a special project from design through acceptance testing.
help “as needed’
We believe in, and highly recommend, the significant value that comes with our service programs. But, our technology support services can be purchased on an “as needed” basis for tasks like systems administration or “break/fix” remediation. Please note that “as needed” services are provided through our TAC on a non-prioritized basis and our published hourly rates apply.