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ShoreTel VoIP Phone Systems Overview

ShoreTel brings a fundamentally different approach to phone system technology and the end user experience. ShoreTel’s flexible communications solutions eliminate complexity, reduce costs and improve productivity. Phones, collaboration tools, applications and mobility enable users to communicate no matter the time, place or device, with minimal demand on IT resources.

Deployment Options

ShoreTel Connect ONSITE

This easy-to-scale, Unified Communication solution has contact center capabilities built in. With a unique open architecture, it works seamlessly with leading business applications as well as homegrown apps.  The system management is simple enough for non-technical staff to master, freeing valuable IT resources for more critical tasks.

  • Traditional on premise, end-to-end solution.
  • Business communications continuity.
  • Outstanding management interface.
  • Line of business integration with CRM and ERP software like Salesforce.
  • Lowest Total Cost of Ownership of any onsite solution.

ShoreTel Connect HYBRID

Maximize your investment in your Connect ONSITE phone system while leveraging cloud features. Add productivity enhancing applications quickly and easily — without adding to IT's workload or making a capital expense. ShoreTel Connect HYBRID delivers applications from the cloud to Connect ONSITE phone systems.

ShoreTel Connect HYBRID Sites enables companies to unify multiple locations that have deployed both ShoreTel Connect CLOUD and ShoreTel Connect ONSITE phone systems.

  • Add new cloud remote office locations to your company network without capital expense.
  • Add new accounts, including seasonal teleworkers, without IT operational impact.
  • Deploy a single communication platform for global business, deploying onsite where cloud services are not available.
  • Give all your employees the same user experience at all locations, no matter whether their call control is in the cloud or onsite.
  • Control your own financial strategy of transitioning from capital to operational expenses.

ShoreTel Connect HYBRID Apps offers your ShoreTel onsite deployment additional productivity applications:

  • Add productivity apps quickly and with no capital expense.
  • Maintain local control while exploring cloud services.
  • Add new features with no impact to IT.

ShoreTel Connect CLOUD

ShoreTel’s cloud phone system and unified communication applications let organizations add capabilities as needed, choose operational expenditures over capital expenditures, and dedicate internal resources to strategic initiatives. The solution is backed by cloud telephony experts who manage the entire experience — from the move to the cloud, to ongoing upgrades and maintenance, to support for users.

  • End-to-end solution including phones, call plans, carrier, network, UC software and customer service.
  • Easy, accurate provisioning via the ShoreTel Connect Portal.
  • Highest availability, with redundant network operations centers.
  • Secure voice and data.