Customer Support

Customer Support

Advanced Network Systems' technical support services are available for reactive (unplanned) and proactive (scheduled) support. Our Technical Assistance Center (TAC) provides customers with access to the resources necessary to resolve technical issues with varying levels of severity/priority. Our goal is to provide the highest quality support experience possible, which includes meeting your expectations for technical knowledge, responsiveness and accountability.

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Established Customers

Customers with established credit terms should initiate a request for IT support directly through our TAC. For urgent support requests, call the numbers below — do not email.

Contact the TAC directly:
866.338.0361 or 434.220.9293
techcoordinator@getadvanced.net (do not email regarding urgent matters)

New Customers

New customers should contact our sales team for IT support pricing, and to establish an account. We’ll get your support request over to the TAC promptly for scheduling. Contact Sales: 800.639.6757.

Remote Support & FTP Site Access

The network engineer working on your service order may request that you join him/her for a remote support session, or that you upload/download some files or documentation on our FTP site. Here are the links to those sites:

Remote Support Interface Page: support.getadvanced.net

FTP site: ftp://ftp.getadvanced.net

Company Holidays

We offer IT support 365 days per year, but support needed on holidays may be subject to a higher rate. Plan ahead with our list of published company holidays.

Your Satisfaction Matters

Making sure customers are happy with our work is really important to us. To measure how we're doing, we survey all of our customers to ensure they are completely satisfied with their most recent service or technology purchase. Learn more about the survey we'll be sending you and our 99.56% satisfaction rating.

Need More?

You know what we already do for your organization, but perhaps you're not familiar with all of the areas in which we can offer our expertise. See a full list of our solutions and call us if you have any questions.

Terms and Conditions

Please review the terms and conditions that apply to the sale of all products and services provided by Advanced Network Systems, Inc.