technical support

Our Technical Assistance Center (TAC) is the place to go for all post-sale technical resources you need. Here you’ll find a team of experts, in a wide variety of technologies, who provide proactive support, network administration/configuration services, and break/fix remediation services.  Regardless of the nature or severity of your issue, our TAC is your one-stop-shop for help. We recommend choosing one of our customer-focused support programs designed to provide the highest level of responsiveness.

established customers

Customers with established credit terms should initiate a request for IT support directly through our TAC. For urgent support requests, call the numbers below — do not email.

Contact the TAC directly:
866.338.0361 or 434.220.9293 (do not email regarding urgent matters)

new customers

New customers should contact our sales team for IT support pricing, and to establish an account. We’ll get your support request over to the TAC promptly for scheduling. Contact Sales: 800.639.6757.

remote support and ftp access

The network engineer working on your service order may request that you join him/her for a remote support session, or that you upload/download some files or documentation on our FTP site. Here are the links to those sites:

remote support interface page

ftp site

company holidays

We offer IT support 365 days per year, but support needed on holidays may be subject to a higher rate. Plan ahead with our list of published company holidays:

2018 holidays

New Years: Monday, January 1 and Tuesday, January 2
Memorial Day: Monday, May 28
Independence Day: Wednesday, July 4
Labor Day:Monday, September 3
Thanksgiving: Thursday, November 22 and Friday, November 23
Christmas: Tuesday, December 25